Ticketing Policy

Ticket sales help to support The Friends of Laurel Hill & West Laurel Hill Cemeteries’ missions to preserve, promote and further interpret our historic sites. We strive for excellence in programming and work to ensure a positive and memorable visitor experience.

Please note: Tickets are NOT mailed for events, tours or programs.

Printable tickets are emailed to you upon successful completion of your online ticket order. Please print these and bring them to the event. If you do not have printing capabilities, your name and number of tickets purchased are added to a will call list that will be kept at the registration table for that event. Please check in at all events.

Advance Sales and Methods of Payment

The Friends of Laurel Hill & West Laurel Hill Cemeteries offer the opportunity for advance ticket purchases on most tours and programs, while requiring advance purchases for several events each year. Please refer to individual tour and program descriptions on our Events page for specific ticketing information.

Advance purchases can be made by credit card online or over the phone, personal check sent via the mail or in person at the cemetery office using cash, credit or personal checks. Subject to availability and on a first come first serve basis tickets can also be purchased at the door for most events. All major credit cards are accepted online and at the door. Purchasing tickets in advance is the ONLY way to guarantee entry to an event, tour or program.

Sold Out Events

Attendance limits are established on most Laurel Hill and West Laurel Hill Cemetery tours and programs. Tickets are distributed on a first-come, first served basis. If an event sells out, it will be posted on our website immediately and online registration will be suspended. In such circumstances, tickets will NOT be available at the door.

Individual Cancellation

The Friends of Laurel Hill & West Laurel Hill Cemeteries DO NOT offer refunds on tickets. If a registrant cannot attend an event for which advance tickets have been purchased, the Friends offer several options: 1) exchange your tickets for another event of equal or lesser admission value, subject to ticket availability, within one year from the date of cancellation; 2) use you purchases as a credit towards an event of greater admission value, subject to availability, within one year from date of cancellation; 3) transfer your tickets to another person for the same event (you MUST pre-arrange this with the staff); 4) turn your ticket purchase into a tax-deductible donation to the Friends’ mission of preservation and education.

Site Cancellation

The Friends of Laurel Hill & West Laurel Hill Cemeteries reserves the right to cancel a tour or program due to inclement weather, low enrollment or any other unforseen circumstance that will impact the viability of an event. Notice of cancellation will be posted on the homepage of our website, as well as on our Facebook page, a minimum of two hours prior to the scheduled start time. At the time of cancellation, staff will contact all advance registrants via their provided phone numbers and/or email addresses, to personally inform them. Should the Friends reschedule a cancelled event and a registrant cannot attend on the rescheduled date, a credit in the amount of the ticket price paid will be given to the individual towards attendance at any forthcoming tour or program, expiring on year from the date of cancellation. Should the Friends choose not to reschedule a cancelled event, refunds will be issued in full and will be credited back to the credit card used for purchase within ten business days.